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CRM (Customer Relationship Management) Solution :
Traditional Customer Relationship Management with More Power, and More Ease. ThaiTelephone.com CRM gives your company all the Customer Relationship Management capabilities you'll need to manage the sales and customer relationship management process, with greater power and ease than other CRM solutions. CRM includes the foundations of CRM: Salesforce Automation, Marketing Automation, and Customer Support & Service. These CRM capabilities are made more powerful, customization and web services, in-system high volume marketing campaigns, advanced forecasting, contact management, and opportunity management.
ThaiTelephone.com CRM offers the best-rated opportunity management and forecasting capabilities in the industry
CRM
Solution Features :
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Sales
Force Automation :
- Lead
Management
- Lead
Conversion Mapping
- Account
& Contact Management
- Opportunity
Manage
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Customer
Support & Service :
- Trouble
Tickets
- Knowledge
Base
- Customer
Self Service
- On
line Knowledge Base
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Marketing
Automation :
- On
line Lead Forms
- Mailing
Lists
- E-mail
Templates
- Mail
Merge Templates
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Inventory
Management :
- Products
Catalog
- Price
Books
- Vendors
List
- Purchase
Orders
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Reports
& Dashboards :
- Key
Metrics
- Customizable
Reports
- 20
Pre-built Reports
- Dashboards
for Sales Force Automation
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Security
Management :
- User
Management
- Profiles
- Roles
- Organization-level
Sharing Model
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Activity
Management :
- Tasks,
Meetings, and Calls
- Recurring
Events
- Group/Shared
Calendar
- Activity
History
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Product
Customization
:
- Custom
Fields (10 different data objects)
- Pick
Lists
- Custom
List Views
- Drag
& Drop Modules
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Productivity
Tools & Add-ons
- Incoming
& Outgoing E-mail Integration
- Outlook
Plug-in
- Office
Plug-in
- Customer
Portal
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Professional Service to Support All Your Needs
Engineering Service & Problem Solving :
With long experience and devotion in providing services, ThaiTelephone.com have developed our competencies in all areas plus satellite communication for areas outside the LAN Line territory to be able to satisfy all needs of customers from all areas. Engineering Service Team regularly monitors and checks the system to quickly solve any problem arise through the system, Network Monitoring.
One Stop Service :
Analyzing customer needs and giving advice in branch connection, Oversea call, Call Center Service & CRM Solution by checking the service purposes in order to select the suitable service operator in different purposes.
Highest Data Security :
Supreme standards of data communication through VoIP Network using the technology VPN facilitating safe business data transfer.
Increase Network Efficiency & Productivity :
Highest utilization of the network with plenty of services e.g. IP Application, VoIP, CRM, Call Center etc.
Professional Support & Service :
Key Account Service Full range of service from Key Account Service Team who have completed the trainings on the coordination and problem-solving capabilities. This team takes care of the system for 24 hours.
Now
we're determined to provide you the best service for clearing all
questions. In addition, we gladly welcome your comments, suggestions
or questions you may have. You can expect to get the response
via e-mail or phone within 24 hrs. (business hours during 8:30am - 5:30pm.) This facilitates
a better response time not only for you but all of our customers.
Please bring it to our attention and we will look into the
matter immediately. Our goal is to provide the best service
possible. And please send us a message in the space provided
below.
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